Privacy Policy

Privacy Policy
Effective Date: 1st April 2025

At Bin Magic, we are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, store, and share your information when you visit or make a purchase from our website https://www.bin-magic.co.uk.

1. Information We Collect

When you use our website to place an order or sign up for our bin cleaning services, we may collect the following personal data:

Name
Address (for service delivery)
Email address
Phone number
Payment details (when processed via online payment or direct debit setup)

We also collect anonymised data such as your IP address, browser type, and browsing behaviour through cookies to help us improve the user experience.

2. How We Use Your Information

We use your information to:

Provide our bin cleaning service on a one-off or monthly basis
Process your orders and payments
Send you service reminders or updates
Respond to customer support queries
Improve our website and customer service

We do not sell or rent your personal data to third parties.

3. Payment Information

Customers can pay for services via:

Cash or card on the door
Online checkout via our website
Direct debit setup (via our secure payment processor)

All payment information is processed securely by trusted third-party providers. We do not store your full card or banking details on our servers.

4. Direct Debit

If you choose to pay by direct debit, your details will be securely handled through our direct debit provider. You will have full control to cancel or manage your subscription via your own banking provider or by contacting us directly.

5. Data Retention

We retain your personal data only for as long as necessary to fulfill our service obligations or as required by law. You may request the deletion of your personal data at any time.

6. Your Rights

You have the right to:

Access the personal information we hold about you
Request corrections to inaccurate data
Request the deletion of your personal information
Object to or restrict how we process your information

To exercise any of these rights, please contact us at info@bin-magic.co.uk.

7. Cookies

Our website uses cookies to enhance your browsing experience. You can disable cookies in your browser settings at any time, although some functionality may be affected. For more information, please refer to our Cookie Policy.

8. Contact Us

If you have any questions or concerns about this policy or how your data is handled, please contact:

Bin Magic
📧 Email: info@bin-magic.co.uk
📞 Phone: 07984 735442
🌐 Website: https://www.bin-magic.co.uk